Terms of service
General terms and conditions – SOUNDSYMPHONY STORE LLCGeneral Terms and Conditions
1. General terms
These General Terms and Conditions shall apply to all deliveries contracted with SOUNDSYMPHONY STORE LLC, hereinafter referred to as the “Vendor”, “We” or “Us”. Contrary terms and conditions of the Purchaser shall only apply, if they are specifically confirmed by the Us.
2. Offers and orders
- All information on our website, in catalogues, brochures, advertisement etc., is approximate and only binding for the Us if there is an agreement in writing.
- If an offer is placed on a product that is out of stock or production, we will do our outmost to suggest a similar product or to inform a Purchaser about when we expect to have the desired Product back in stock. We are however not in any way liable towards a Purchaser in such event.
- We are bound by written offers for 14 days, always subject however to the products remaining unsold.
- All prices are exclusive of customs duty, packaging and other national taxes.
- A final contract has been concluded once We have confirmed the Purchaser’s order either by submission of an order confirmation or by invoice to the Purchaser.
- Prices for the products are subject to changes without notice. We are only bound by the prices on our website etc. if an order has been placed and accepted.
3. Payment
When making a purchase in a PRE-ORDER CAMPAIGN, the customer accepts that payment is made upon submission of the order, regardless of shipment being made at later time (corresponding to the individual PRE-ORDER CAMPAIGN).
4. Delivery and passing of the risk
Unless otherwise explicitly agreed in writing, delivery of products is made DAP (Delivery At Place). The customers import cost would be covered by SOUNDSYMPHONY STORE LLC, but the customer is still the importer and would need to pay the bills regarding this. Be sure to email at hello@soundsyaudio.online with a copy of the import bill which we would cover. The funds are refunded to the creditcard used for the products purchass.
5. Delivery time
- Delivery times stated in the purchase order and/or on our website are approximate and always subject to the prior payment by the Purchaser.
- If delivery is delayed by circumstances which under clause 10 shall be considered a case of relief or by an act or omission on the part of the Purchaser, the time for delivery shall be extended by a period which is reasonable having regard to the given circumstances. The time for delivery shall be extended even if the reason for delay occurs after the originally agreed date for delivery.
- If We exceed the delivery time or a delivery time extended by virtue of clause 5.2 by more than 1 month, the Purchaser may by written notice set a reasonable final deadline for delivery. If We fail to deliver the products within such final period and this is not due to any circumstance for which the Purchaser or any of his other suppliers are responsible, the Purchaser may, by written notice, terminate the contract. Whether the Purchaser cancels or maintains the order he shall not be entitled to any form of compensation for either direct or indirect losses.
6. Right of return and cancellation
- Products that have already been ordered or delivered can be returned within 45 days after receiving the product, conditioned that the product is returned in the same shape and condition as it was delivered.
- A return/cancellation fee of EUR 100 applies for all returns/cancellations. (EUR 200 for floorstander speakers)
- The right of return is subject to the Purchaser’s notification of Us by e-mail within 45 days from delivery. The notification shall include the reason for exercising the return right.
- The Purchaser’s refund will be made within 14 days after We have received the product, conditioned that the product is returned in the same shape and condition as it was delivered, cf. clause 6.1.
- Customers are responseble for seeking import cost returns themselves.
7. Inspection and notice of defects
- The Purchaser shall immediately upon delivery – and before use – inspect and examine the products delivered.
- The Purchaser shall inform Us of a defect by written notice immediately after the defect has appeared. The notice shall contain a description of how the defect manifests itself. If the Purchaser fails to give Us such notice, he shall forfeit his right to make any claim in respect of the defect.
8. Warranty of the products
- We provide warranty of speakers.
- We provide warranty on electronics.
- The warranty period commences from the delivery of the products.
- The warranty does solely cover manufacturing defects. Hence, the warranty does not cover anything else, e.g. flared speaker units, scratches, wear and tear, misuse, incorrect connection, defects arising from inadequate maintenance, theft, fire etc.
- The Purchaser must – upon the sole discretion of Us – provide sound proof of a defect covered by the warranty.
- The warranty is subject to a warranty certificate issued by Us upon conclusion of a purchase of products. If the Purchaser cannot exhibit the warranty certificate, then We will be permitted to refuse any coverage and/or assistance under the warranty.
- Is a defect is covered by the warranty, then the Purchaser will be entitled to a refund, reparation or new product, subject to our choice. If the defect concerns a product that is no longer in production, We will be permitted to offer the Purchaser a new and comparable product.
9. Intellectual property
- The Purchaser obtains no rights in form of license, patent, copyright, trademark or other proprietary right in relation to the products.
10. Force majeure
- Any circumstance beyond the control of the parties, such as fire, war, mobilization or military call up of a comparable scope, requisition, seizure, currency restrictions, insurrection and civil commotion, the arise of an epidemic, shortage of transport, general shortage of materials, restrictions in the use of power and defects or delays in deliveries by sub-suppliers caused by any such circumstance as referred to in this clause shall be considered as grounds for relief if such circumstance impedes the performance of the contract or makes performance unreasonably onerous, provided that the effect of the circumstance on the performance of the contract could not have been foreseen at the formation of the contract.
- The party intending to claim relief under clause 10.1 shall inform the other party by written notice without undue delay on the occurrence and on the cessation of such circumstance. If grounds of relief prevent the Purchaser from fulfilling his obligations, he shall reimburse Us for costs incurred in securing and protecting the products.
- Notwithstanding other provisions of these General Terms and Conditions, each party shall be entitled to terminate the contract by written notice to the other party if performance of the contract is delayed more than six months by reason of any grounds for relief as described in clause 10.1.
11. GDPR
- When placing an order with Us, we require the following information in order to accept and proceed the order:
- Name
- Address
- Telephone number
- E-mail address
- Information regarding what you wish to purchase
- We handle your personal data in order to ship the purchased products to you and in order to be able to communicate with you regarding your order.
- We treat all personal data in accordance with our Privacy Policy. In our Privacy Policy you can read more about how We treat your personal data, how and when they are erased and which right you have as the registered party.
14. Applicable law and legal venue
- Any dispute arising out of or in connection with a purchase governed by these General Terms and Conditions, including any disputes regarding the existence, validity or termination thereof, shall be settled by the courts of Denmark at the place of business for SOUNDSYMPHONY STORE LLC.
- All disputes arising shall be judged according to 135 Ernst Ave, Dayton, OH 45405-3406 law.