Frequently Asked Questions
General
WHO ARE WE?
SOUNDSYMPHONY STORE LLC is the online pro-shop
We are one of the largest official distributors of SOUNDSYMPHONY STORE LLC in the United States. Every single brand and product we carry are carefully hand-picked by our team, we would not sell you anything we don’t trust! .
Serves Only The Best. This is what SOUNDSYMPHONY STORE LLC always believe in and follow. We only serve you nothing but the highest quality of service, and we always put our customers first.
HOW DO I CONTACT PRO RACKET SPORTS?
For questions or concerns regarding your order, you can reach us at:
Phone: 9372748292
Email: hello@soundsyaudio.online
Address 135 Ernst Ave, Dayton, OH 45405-3406
WHAT ARE YOUR STORE HOURS?
Monday – Friday: 1-8pm
Saturday: 11am – 7pm
Sunday: 11am – 6pm
payments & billings
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
SOUNDSYMPHONY STORE LLC accepts payment by Visa, Mastercard, American Express, and Discover credit cards. Alternatively, you may use Paypal to make your payment. We do not accept COD order, cash, or personal checks. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
DO I HAVE TO PAY SALES TAX?
You only have to pay sales tax if you are located in the same state as our retail store in Washington.
I HAVE QUESTIONS ON MY CHARGE/ORDER.
Click the ”My Account” icon at the top right hand side of our site to review your order history with your financial records. If you have further questions or concerns, please contact customer service via email to hello@soundsyaudio.online or call us for further assistance.
shipping
Please refer to our Shipping Policy if you can’t find your answer here.
WHEN WILL MY ORDER BE SHIPPED?
Due to the higher than normal volume, current handling time is 3-7 business days for all orders.
We process all orders 7 days a week excluding holidays. If order is placed over the weekends, it will be processed and shipped on the following working day.
If you do not receive a tracking number within 3 days business days please notify us right away so that we can check on your order.
HOW MUCH IS SHIPPING?
It depends on where the destination is.
Your shipping rates are automatically calculated by our online store during the checkout process based on your shipping address and country.
We offer free shipping on the following orders:
U.S. Orders (excluding Alaska & Hawaii.) over $150.
Canada Orders over $300.
International Orders over $400.
Some items are not eligible for free shipping, please contact us if you have any questions and would like to get a quote on shipping cost.
DO YOU SHIP TO WHERE I LIVE?
Please contact us directly via email for a shipping quote if you need more information.
WHERE IS MY ORDER SHIPPED FROM?
We have two warehouses, one is located in United States, the other one is in Taiwan.
Your order will be shipped from either one of the warehouses depends on the item and destination.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
The delivery time varies, especially under this crazy delivery chaos. You will see the estimated delivery time when you choose the delivery options at checkout.
SOUNDSYMPHONY STORE LLC cannot guarantee when an order will arrive sent by free shipping. All information is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability.
If you require them to arrive quicker than regular time frame please contact hello@soundsyaudio.online for an Express shipping quote.
DO I HAVE TO PAY FOR DUTY TAX?
Your country may charge taxes and duties on international orders. These taxes and duties will be the customer’s responsibility.
CAN I TRACK MY ORDER?
Click on ”Track My Order” on the very right hand side of the top menu bar or you can also find it on the very bottom of the website, under Customer Care Menu.
I DID NOT RECEIVE MY PACKAGE. WHAT CAN I DO?
If you did not require your signature during your package delivery, SOUNDSYMPHONY STORE LLC will not be liable for all lost packages delivered with no presence of recipients or was left at the front door by the courier. To make sure parcels are delivered to you even without requiring your signatures, please make sure that you are present in your shipping address during the time of delivery.
Your parcel tracking status will be updated from time to time to keep you posted on your package delivery status.
Please note that we do not have more information than what you see on the tracking page.
MY MERCHANDISE IS DAMAGED DURING SHIPPING. WHAT CAN I DO?
When receiving your packages please check to make sure there is no damages from the delivery. If there is any issues please let us know right away. If nothing is reported within 7 days that you received the package we will no longer accept claimants.
Please have the following documentations ready when you try to file a claim:
1. Pictures of outer box clearly showing the damage
2. Pictures of the merchandise clearly showing the damage
3. Your order number.
Please send the information to hello@soundsyaudio.online Upon verification, our team will contact you on your next steps.
cant find your answer?
We are here to answer all your questions and concerns!
Please do not hesitate to reach out to us at
Phone# 9372748292
email: hello@soundsyaudio.online
